1.Who you are contracting with
Worldwatch is operated by Worldwatch.market B.V., a private limited company incorporated in the Netherlands with its registered office at Damsterdiep 10, 9711 SK Groningen (Chamber of Commerce number 98632329; VAT number NL868577091B01). In this document "Worldwatch", "we", "us" and "our" mean that company.
"You" and "your" mean the business that opens a Worldwatch account, together with every person you allow to use that account. If you accept these terms on behalf of a company, you confirm that you are authorised to bind it.
2.The agreement
By applying for an account, opening one, or using Worldwatch in any way, paid or free, you accept these terms. If you do not accept them, do not use Worldwatch.
The following documents form part of this agreement and bind you in the same way as these terms:
- the Acceptable Use Policy;
- the Prohibited Items list;
- the Notice & Action procedure;
- the Privacy Policy, for personal data we process for our own purposes;
- the auction conditions published for a specific sale, where you take part in a dealer auction; and
- any order form, enterprise agreement or other written arrangement we agree with you individually.
If these documents conflict, an individual written arrangement prevails over these terms, these terms prevail over the policies, and the auction conditions for a sale prevail for that sale only. Some of our documents refer to these terms as the "User Terms"; that means this document.
3.Who may use Worldwatch
Worldwatch is a business tool for the watch trade. You may open an account only if you are acting in the course of a trade, business, craft or profession, and only if you and the people you give access to are at least 18 years old.
Worldwatch is not offered to consumers. Nothing in this agreement is intended to restrict rights that consumer protection law gives to a person acting outside a business, and if you are such a person you should not open an account.
You may not use Worldwatch if you are subject to EU, Dutch, United Kingdom or United States sanctions, if you are established in a territory subject to comprehensive sanctions under those regimes, or if we have previously suspended or removed you from Worldwatch and have not readmitted you.
4.Opening an account: approval and verification
An account is opened only with our approval. When you apply, you give us the information we ask for about your business, its ownership and the people who will use the account. We may verify that information, ask for more, and accept or decline an application at our discretion and without giving reasons. Where capacity or the balance of the dealer community requires it, we may place applicants on a waiting list.
We may repeat or extend verification at any time during the life of your account, including identity and business checks of the kind required under anti-money laundering rules. You must give us accurate and complete information and documents when we ask, and keep your account, business and contact details up to date.
Access to the marketplace, the dealer network and dealer auctions may require further verification and our separate approval, and we may withdraw that access under section 18.
Access to the marketplace also requires that you have signed the current version of the Worldwatch Dealer Code of Conduct, published at worldwatch.market/legal/dealer-code-of-conduct. You sign it in your account, under verification. If you use only the dashboard or the dealer network, the code does not apply to you. We announce changes to the code at least 15 days before they take effect, and you must confirm any changed commitment again to keep your marketplace access. For accounts opened from 28 September 2026, this requirement applies from the day the account is opened.
If you had marketplace access before this requirement was introduced, we will give you at least 30 days' notice of it by email or in the dashboard, and you may terminate before it takes effect. From that date, if you have not signed the code, we will withdraw your marketplace access and give you a statement of reasons that cites the unsigned code.
Verification is a check on the business. It warrants nothing about any individual watch or transaction, to you or to anyone else.
5.Accounts and access
You sign in through our identity provider. You are responsible for keeping credentials confidential, for enabling and maintaining two-factor authentication where we require it, and for everything done through your account, including by staff you invite. Actions taken through your account are treated as your actions. Tell us without undue delay at support@worldwatch.market if you believe an account has been compromised.
Each named user must have their own login. Sharing one login between people is a security problem for you: it makes the audit trail on your own inventory unreliable. Staff and representatives you invite act on your behalf and under your responsibility.
We may suspend an account, or a single user within it, where we reasonably believe there is a security incident, an unpaid balance, a breach of section 11 or section 13, or a legal obligation requiring us to act. Where the law and the circumstances allow it, we will tell you first and give you an opportunity to fix the problem.
6.The service
Worldwatch provides:
- a dealer dashboard for watch inventory, orders, invoicing and reporting;
- a marketplace on which verified dealers publish stock to other dealers and trade with each other;
- integrations that publish your listings to third-party sales channels and pull the resulting orders back;
- a dealer network: profiles, messaging, groups and community features, including groups we run on third-party messaging services; and
- from time to time, dealer auctions and other trading formats, each under their own published conditions.
We may change, add to or withdraw features. For a change that materially reduces the functionality of a paid plan you are on, we will give you at least 30 days' notice by email or in the dashboard, and you may terminate the affected subscription with effect from the date the change takes effect.
We may take the service or parts of it offline for maintenance, updates or technical reasons. We do not promise that the service will be uninterrupted. We do not currently offer a contractual uptime commitment or service credits; if you need one, it must be agreed separately in writing.
7.Fees, billing and taxes
Plans, prices and included limits are shown on our pricing page and in the dashboard. Paid subscriptions are billed in advance for the billing period you choose, and they renew automatically for successive periods of the same length until cancelled.
Payments are processed by Stripe. By subscribing you authorise us, through Stripe, to charge your chosen payment method for the subscription and for any usage that exceeds your plan's limits. We do not receive or store your full card details.
Prices are exclusive of VAT and any other applicable taxes, which are added where we are required to charge them. You are responsible for the VAT treatment of your own sales, including the margin scheme where you apply it, and for the accuracy of the tax settings you configure in the dashboard.
We may change prices and plan limits. We will tell you at least 30 days before a change takes effect, and it applies from your first renewal after that date. If you do not accept the new price, cancel before that renewal.
Cancelling stops the next renewal. It does not refund the period already paid for, and fees paid are non-refundable except where the law requires otherwise or where we have expressly agreed otherwise in writing.
If a payment fails, we may retry it, suspend access to paid features without a further notice of default, and charge statutory commercial interest and reasonable recovery costs on amounts that remain overdue.
Promotional pricing, including any founding-member cohort, applies only on the terms stated at the time you accept it and only for the period stated there.
8.Your data and your content
You keep all rights in the inventory records, images, descriptions, prices, customer records, documents, messages and other material you put into Worldwatch. We call all of it "your content".
You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, adapt, display and analyse your content for these purposes, and no others:
- providing the service to you, including publishing your content on the marketplace and transmitting it to the channels you connect, in each case only as you direct through the dashboard;
- producing aggregated, de-identified market, price and activity data, which we may use in the service, in market reporting and editorial, and to improve and benchmark the service;
- operating pricing, valuation, description, translation, search and listing tools for you and other users, including AI-assisted tools, on an aggregated or de-identified basis;
- fraud prevention, authenticity and provenance checks, dealer verification and compliance with our legal obligations; and
- maintaining the register: watch-level records such as reference, serial, provenance, condition history and sale events, which stay in the register after your account closes, with your identity and your customers' data removed unless you have chosen to keep them attached.
Nothing under the last four purposes will identify you, your customers or the terms of an individual transaction, except where you publish that information yourself, for example in a listing or a sold record you choose to make public.
We do not sell your content. We do not use the commercial detail of your inventory, your customers or your pricing to trade in competition with you, and we do not disclose one dealer's confidential pricing, margins or customers to another.
The licence lasts for as long as you use the service, and after that only for the register, for aggregated data already produced, and for records we must keep by law.
We may perform backups, but you are responsible for keeping your own copies of important data.
You are responsible for the accuracy and lawfulness of your content, including that you have the right to use every image you upload, that your descriptions are not misleading, and that a watch you list is one you may lawfully sell.
9.AI and automated tools
We use AI-assisted and other automated tools in the service, for example to help draft listing descriptions, suggest prices, translate, rank search results, detect fraud and moderate content. What they produce is a suggestion. You decide what you publish and you are responsible for it, and we do not warrant that a suggested price, valuation or description is accurate.
Where an automated system contributes to a decision to remove content or restrict your account, we say so in the statement of reasons we give you under section 12, and you can contest the decision.
10.Channel integrations
Worldwatch can publish your listings to third-party sales channels and pull the resulting orders back. The channels we support at any time are listed on our integrations page, and the set changes over time.
Your relationship with each channel is your own. You contract with them, you are bound by their policies and fees, and their decisions about your account, your listings and your payouts are theirs to make. We are not a party to that relationship and we do not control it.
When you connect a channel you authorise us to access it on your behalf, through the credentials or authorisation token you provide, and to create, update, withdraw and reconcile listings and orders there according to the settings you choose. You can withdraw that authorisation at any time by disconnecting the channel.
Channel synchronisation depends on systems we do not operate. We take reasonable care, but we are not responsible for a channel's downtime, rate limits, policy changes, or the loss or delay of data caused by them. Where a synchronisation failure is within our control, tell us and we will fix it.
11.Acceptable use
The Acceptable Use Policy and the Prohibited Items list set out the conduct rules for every part of Worldwatch, including the marketplace, the dealer network, connected channels and community groups. In short: you must not use Worldwatch to list or trade counterfeit, stolen or unlawfully imported goods; to list a watch you do not have the right to sell; to publish descriptions or provenance you know to be inaccurate; to manipulate prices or demand; to launder money or evade sanctions or tax; to scrape, resell or systematically extract data belonging to other dealers; to poach staff or divert another dealer's counterparties off-platform; to disclose pricing shared with you in a negotiation; to probe or circumvent our security; to upload malicious code; to send unsolicited advertising; or to interfere with the service or with anyone else's use of it.
You must not use automated means to access the service, including bots, scripts and purchasing agents acting without a person, other than through interfaces we document and permit.
You must not use the service to build, train or benchmark a product that competes with it.
12.Content moderation and reporting
Anyone who believes content on Worldwatch is illegal or breaches our policies can report it under the Notice & Action procedure. We are not obliged to monitor content, but we may review it, using automated tools and human review, on our own initiative or after a report.
Where we reasonably believe content is illegal or breaches this agreement, we may correct, unpublish, remove or reduce the visibility of it, restrict features, or suspend or terminate the account under section 18. We act proportionately. When we take a measure against your content or account we give you a statement of reasons, and you can contest it through the Complaints & Mediation procedure.
13.Transactions between dealers
Worldwatch is a venue. A sale agreed on the marketplace is a contract between the selling dealer and the buying dealer. We are not the seller, the buyer, an agent or a broker; we do not take custody of goods; and, except where a particular payment feature says otherwise, we do not hold funds for either side. We charge no commission on marketplace sales. Any guidance we give on pricing, shipping, payment or insurance is information, not advice, and you decide whether to follow it.
A sale is concluded on the marketplace when a buying dealer accepts a listed price, or a selling dealer accepts an offer, through the marketplace's accept function. An offer at a different price binds nobody until the other side accepts it there. What you agree by message or outside the platform is between you and the other dealer.
Once a sale is concluded, the buying dealer must pay and the selling dealer must deliver on the terms agreed. Walking away from a concluded sale, or failing to pay or to deliver, is a breach of this agreement as well as of your contract with the other dealer, and we may act on it under section 12 or section 18.
Every listing must contain the information the law requires you to give a buyer and must identify your business. We may at any time ask you for proof of ownership, provenance or authenticity of a watch you have listed, and may unpublish the listing until you provide it.
Each side is responsible for its own obligations: title, authenticity, condition, export and import compliance, VAT, customs and other taxes, insurance, carriage and payment. Disputes are between the dealers involved. We may, at our discretion and without any obligation, provide records from the platform or help the dealers find a resolution; doing so does not make us a party to the dispute.
14.Payment, shipping and insurance providers
Unless a payment feature we offer says otherwise, dealers pay each other directly. Where you choose to use a payment, shipping or insurance provider integrated with Worldwatch, you contract with that provider, its terms apply to the payment, shipment or cover, and we are not responsible for its performance. The providers available, and links to their terms, are listed on our integrations page.
15.Intellectual property in the service
The Worldwatch platform, its software, design, documentation, databases and trade marks belong to us or our licensors. We grant you a non-exclusive, non-transferable, non-sublicensable, revocable right to use the service during your subscription, for your own business purposes, subject to this agreement.
You may not copy, modify, reverse engineer, decompile or create derivative works from the service, except to the extent that mandatory law permits it and you have first asked us for the information you need.
If you send us feedback or suggestions, we may use them without restriction and without owing you anything for them.
16.Confidentiality
Each party may receive non-public information from the other. Each will use the other's confidential information only to perform this agreement, will protect it with at least reasonable care, and will not disclose it except to staff and advisers who need it and are bound by equivalent obligations, or where disclosure is required by law.
This obligation does not apply to information that is or becomes public without a breach, that the receiving party already held, or that it develops independently.
Pricing, offers and inventory information that another dealer shares with you in a negotiation on Worldwatch is confidential to that negotiation, as the Acceptable Use Policy sets out.
17.Personal data
Where we process personal data on your behalf, such as your customers' contact details or the records inside your orders, you are the controller and we are the processor. That processing is governed by our Data Processing Agreement, which forms part of this agreement.
Where we process personal data for our own purposes, such as your account, verification, billing, security, the marketplace, the dealer network and the operation of the platform, we are the controller, and the Privacy Policy explains what we do.
You confirm that you have a lawful basis for the personal data you put into Worldwatch and that you have given the notices your own customers are entitled to. Each of us will tell the other without undue delay if we become aware of a personal data breach that affects the other.
18.Term, termination and what happens to your data
This agreement runs for as long as you have an account.
You may terminate at any time by cancelling your subscription and closing your account. We may terminate on 30 days' written notice, or immediately where you are in material breach and have not fixed it within 14 days of being asked.
We may also suspend or terminate immediately, without a period to remedy, where the breach cannot be undone or where waiting would harm other dealers or us: for example counterfeit or stolen goods, fraud, sanctions or money laundering concerns, a serious security threat, or a serious or repeated breach of section 11 or section 13.
On termination your right to use the service ends and we stop publishing your listings on the marketplace and on connected channels.
You can export your data from the dashboard at any time, and on request we will give you a copy of it in a structured, commonly used, machine-readable format; for requests beyond the standard export we may charge a reasonable fee. Export your data before you close the account. We keep account content for 30 days after termination so that an accidental closure can be undone, after which it is deleted or anonymised, except for the register records and aggregated data described in section 8, and records we must keep longer for tax, accounting, security or legal-claim reasons.
Sections 8, 15, 16, 17, 19, 20, 21, 24, 25 and 26 continue to apply after termination.
19.Warranties and disclaimers
We provide the service with reasonable skill and care. Beyond that, and to the fullest extent the law allows, the service is provided as it is and as available, and we exclude all other warranties, conditions and terms implied by statute or otherwise, including fitness for a particular purpose and non-infringement.
We do not warrant that the service will be error-free, that channel synchronisation will always succeed, that market, valuation or pricing figures are accurate, that the data other dealers publish is correct, that any dealer is who they say they are, or that any transaction will complete.
Nothing here excludes liability that cannot lawfully be excluded, including liability for fraud, for intentional misconduct or gross negligence, or for death or personal injury caused by negligence.
20.Liability
Neither party is liable to the other for loss of profit, loss of revenue, loss of anticipated savings, loss of goodwill, or indirect or consequential loss, however it arises.
Subject to the previous paragraph and to section 19, each party's total liability arising out of or in connection with this agreement in any period of 12 months is limited to the greater of the fees you paid us in the 12 months before the event giving rise to the claim, and EUR 1,000.
Those two paragraphs do not limit: your obligation to pay fees; your indemnity under section 21; liability for a breach of section 11, section 15 or section 16; or liability that section 19 says cannot be excluded.
We are in breach only after you have told us in writing what has gone wrong and given us a reasonable period, of at least 14 days, to put it right, unless putting it right is impossible. Any claim against us must be notified to us in writing without undue delay after you become aware of it, and expires 12 months after the event that gave rise to it.
You remain responsible for keeping your own records. Where a claim relates to lost or corrupted data, our liability is limited to the cost of restoring it from a backup you should reasonably have kept.
We are not liable for the content, conduct or performance of other dealers; for transactions or disputes between dealers, whether started on or off the platform; for a measure we take in good faith under section 12; or for the performance of channels and third-party providers under sections 10 and 14.
21.Indemnity
You will indemnify us, our affiliates and our directors, staff and contractors against claims, losses, fines and reasonable costs, including legal fees, arising from your content; from a watch you list, buy or sell; from a transaction or dispute with another dealer; from taxes, duties or customs charges on your transactions; from your breach of section 11, section 13 or section 17; or from your breach of a channel's or provider's terms, except to the extent the claim is caused by our own breach of this agreement.
22.Force majeure
Neither party is in breach for a delay or failure caused by something outside its reasonable control, including war, civil unrest, natural disaster, epidemic, acts of government, cyber attacks, and failure of public telecommunications or power networks, hosting or identity providers, or third-party channels. The affected party must tell the other and mitigate the effect. If the event lasts more than 60 days, either party may terminate the affected subscription without liability.
23.Changes to these terms
We may change these terms and the documents that form part of them. We will publish the new version with a new date at the top, and for a change that materially affects your rights or obligations we will give you at least 30 days' notice by email or in the dashboard. Changes required by law, or that only add a feature or correct a mistake, may take effect sooner.
If you do not accept a change, your remedy is to terminate before it takes effect. Continuing to use the service after that date means you accept the new version.
24.General
You may not assign this agreement without our written consent. We may assign or transfer this agreement, or pledge our claims under it, to an affiliate, a financing party, or a successor to all or part of our business, and we will tell you when we do.
If a provision is found to be unenforceable, the rest of the agreement continues, and the provision is treated as replaced by the closest enforceable equivalent.
Failing to enforce a right is not a waiver of it, and a waiver in one case is not a waiver in another. Anything that deviates from these terms binds us only if we have confirmed it in writing.
This agreement, together with the documents listed in section 2, is the whole agreement between us about the service, and it replaces any earlier understanding. Neither party relies on any statement not written into it, except one made fraudulently.
There are no third-party beneficiaries.
25.Governing law and jurisdiction
This agreement, and any non-contractual obligation arising out of it, is governed by the law of the Netherlands. The courts of Amsterdam have exclusive jurisdiction, save that either party may seek injunctive relief in any competent court.
The United Nations Convention on Contracts for the International Sale of Goods does not apply.
26.Governing language
Worldwatch publishes its interface in many languages, and a machine translation of this document may be offered for convenience. Only the English text is authoritative. If a translated version conflicts with the English version, the English version governs, and it is the version by which this agreement is interpreted and enforced.
27.Contact
Worldwatch.market B.V., Damsterdiep 10, 9711 SK Groningen, the Netherlands. Questions about this agreement: support@worldwatch.market. Sales and enterprise terms: sales@worldwatch.market.